Customer Service

Technical Support Engineer

Ahmedabad, Gujarat   |   Full time


Don’t you always want to build a product which creates impact and makes people life easy for better?  Don’t you always want an opportunity where you can keep continue to grow your skills, face real challenges and feel proud of something big? Well, if your answer is yes, you just discovered the opportunity of a lifetime, Flotomate.
 
We at Flotomate working with passion and vision of transforming the digital enterprise. Our rock-star engineering team building most advanced service desk platform by leveraging machine intelligence and all best engineering practices to have at most scalability and performance. Our business team already had a sense of the domain and aim to utilize the full potential of the target market.
 
We're looking for Innovators who have strong opinions and ability to prove it the right way. Come, Be part of it.


Job Role:


We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.


Responsibilities:

  • Work with engineering and customer support team to tackle customer facing priorities in product implementation or support.
  • Responsible for Product Deployment and Implementation.
  • Manage Internal and SaaS cloud infrastructure (i.e. AWS, Azure, Scaleway)
  • Track product releases and on-premise customer deployment.
  • Identify and Implement development automation (i.e Jenkins, Deployment Scripts etc.).
  • Contribute to develop and test product upgrades at end of product release cycle.
  • Observe development and operations process to identify frequent issues and collaborate with writer to write KBs

Requirements:

  • Experienced working with Customer facing Operational environment.
  • Experienced with Linux and Windows Administrations.
  • Understanding of networking technologies, including network security.
  • Solid understanding of Web and Application Servers, Apache, Postgres. Scripting etc.
  • Experience troubleshooting and resolving application and/or system-related issues by basic log analysis.
  • Strong written and spoken English.


Company Page : Flotomate

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